Refund policy
Return & Refund Policy
Thank you for shopping at Estrella & The Stars. Each item is custom-made using print-on-demand services, so please review the following policy carefully:
Orders Are Final
Because all products are printed after you place your order, we cannot accept returns or exchanges for:
- Change of mind
- Incorrect size or color selection
- Deciding you no longer want the item
Please double-check your design, size, color, and shipping address before completing your purchase.
Damaged or Defective Items
If your item arrives damaged, misprinted, or with a manufacturing defect, you may request a free reprint or refund. To qualify:
- Contact us at estrellaatthestars@gmail.com within 30 days of delivery.
- Provide your order number and clear photos showing the issue.
- You do not need to return the product — we may ask you to keep it while we review your claim.
Once approved, we will go ahead and arrange a reprint or issue a refund to your original payment method.
Shipping & Processing
- Production begins after payment is confirmed.
- Please allow [3-15] business days for production plus shipping times shown at checkout.
- We are not responsible for delays or lost packages caused by incorrect addresses or carrier issues.
Important Notes
- Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt.
- Claims for lost packages must be submitted within 30 days after the estimated delivery date.
- Refunds are processed within 3-5 business days after approval, but timing may vary depending on your payment provider.
Questions?
If you have any questions about your order, please get in touch with us at estrellaatthestars@gmail.com.
Thank you for shopping with us!